How does customers get a service related chargeback?

A chargeback is a process where a customer disputes a transaction with their bank or credit card issuer and asks for a refund. Chargebacks can happen for various reasons, such as fraud, unauthorized transactions, or dissatisfaction with the product or service.

However, chargebacks are not the same as refunds. Refunds are initiated by the merchant, while chargebacks are initiated by the customer. Refunds are usually faster and easier to process, while chargebacks involve more steps and fees. Refunds also have less impact on the merchant’s reputation and relationship with the payment processor, while chargebacks can damage both.

One of the most common types of chargebacks is service related chargebacks. These are chargebacks that occur when a customer is unhappy with the service they received from the merchant, such as poor quality, delay, cancellation, or non-delivery.

If a customer needs help processing a service related chargeback, you should follow these steps to assist them. First, verify the customer’s identity and account information.

  • Second, ask the customer to explain the reason for the chargeback and provide any relevant documentation or evidence. 
  • Third, review the service agreement and the terms and conditions that apply to the chargeback. 
  • Fourth, determine if the chargeback is valid or not based on the service agreement and the evidence provided by the customer. 
  • Fifth, inform the customer of your decision and explain the rationale behind it. If the chargeback is valid, process it accordingly and issue a refund to the customer. If the chargeback is invalid, dispute it with the payment processor and provide them with the necessary information to support your case. 
  • Sixth, update the customer’s account status and record the chargeback transaction in the system. Seventh, thank the customer for their cooperation and ask them if they have any other questions or concerns.
what to do

If you as a customer needs assistance with a chargebackø you can turn to the experts at